Troubleshoot with Al
                                                                          By:  Sara DeVoogd

Project at a Glance :

This project is intended for 11th and 12th grade IT Network & Security students. It provides an opportunity to partner with the Technology Team and apply their skills and knowledge of problem solving processes as well as investigate artificial intelligence as an industry trend to address common classroom technology issues.
       
 
Driving Question:

How can we use artificial intelligence to support staff and students in resolving technology problems?          

Standards: 

• III.B. Implement problem-solving processes to evaluate and verify the nature of problems in the IT industry.
• IV.C. Demonstrate digital citizenship.
• X.E. Identify and compare new IT trends and technologies to build an understanding of their potential influence on IT practices.
• X.O. Provide IT support and training to maintain proper network functioning.
• Skills4Success - Technology Literacy Communication, & Critical Thinking & Problem Solving

Team / Culture Building:

• Hopes, Fears, and Norms
• 6 Word Memoir
• Post cards
• Collaboration Tower or Lockboxes

Entry Event:

• Bug List - framed around technology issues encountered to help target specific area of focus​

• Chatbot - experience a variety of ways that AI is used to troubleshoot 
• Industry Tour - Industrial Controls

Stakeholders:

• CTC students
• CTC staff
• Technology department
  • Support technicians
  • Lead technicians
  • Chief Technology Officer
  • Application Developer
• Guest speakers

Empathy Building:

• Pain/Gain Map for Stakeholders​

• Shadowing Stakeholders
• Speedboat - What prohibits resolving technology problems?
• Journey Map 
• Review Help Tickets

Inquiry / Need to Knows:

• Love/Breakup letter
• AEIOU
• Save the Last Word
• CompTIA Troubleshooting Process
• https://ai4k12.org/ 
• https://ai.google.com/education 
• Video: What is Artificial Intelligence (or Machine Learning)

• Activity: Slice of Machine Learning
• Article: Understanding Decision Trees

Incubation:

• Idea Quota
• Subtract Something
• SCAMPER​​

• 3-12-3
• Yes, and can it…?

Checking in protocols:

• Processing activities (EdPuzzle if video, exit ticket, FlipGrid response to question, etc)
• After each investigation activity
• Maitre D’
• Talking Chip
• Save the Last Word
• Fishbowl after shadowing and interviews​

• SWOT Analysis of Love/Breakup Letters
• WLAGs for individual reflection

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Solution Building:

• Affinity Mapping - Students will complete the affinity mapping activity in teams to identity themes from the incubation stage.
• Storyboarding - Individual students will then storyboard a solution.

Critique and Revision: 

• Seeking Skeptics
• Storyboards will be presented to stakeholders for initial reactions to identify potential barriers and aspects of the solution that need clarity. Revised storyboards will be filtered by the team to identify elements to include in the team solution.
• Critical Friends - using team solution with stakeholders​.

Authentic Audience:

• CTC students/Staff
• Industry Partners

Final Presentation:

• Ideally, students will present their solution in person at the location the solution would be implemented offering students the opportunity to demonstrate and show their prototype.

Reflection and Feedback:

• Rubric assessing the troubleshooting process and the impact of industry trends. Skills4Success feedback rubric as well as CompTIA Certifications (ITFs and A+)​

Meet the Educator:

​Sara DeVoogd is an Instructional Technologist/Instructional coach at the Ottawa Area Intermediate Careerline Tech Center.

     "PBL creates space to develop student driven solutions requiring students to apply their learning."